Duke and Cayenne | Allied Auto Works Grant Road

Duke and Cayenne’s Automotive Corner

"Welcome to Duke and Cayenne’s Automotive Education Blog. Each week, Duke and Cayenne open their book of knowledge to bark with you. Check back often to see how they can teach an old dog new tricks. Never stop learning!"

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Yearly Archives: 2023

Duke's Severe Service Maintenance Schedules

duke

Happy Holidays!  Duke here and I have some severe service maintenance advice for you this holiday season. 

Since driving requirements and lifestyles differ among Los Altos drivers, your vehicle manufacturer publishes two auto maintenance schedules: the regular schedule and the severe service schedule. Which schedule should Los Altos drivers follow? Here are some questions to ask yourself:

Are most of your trips less than four miles/six kilometers around Los Altos?
Are most of your trips less than 10 miles/16 kilometers in below-zero CA temps?
Are most of your trips off-highway in CA?
Do you drive often in dusty Los Altos areas?
Do you regularly tow a trailer or carry heavy loads around Los Altos?
Do you drive in very hot or very cold CA weather?


Think about your typical week. Do you live by your nearest Los Altos on-ramp and enjoy a non-stop commute? Or, do you drive the neighborhood carpool in stop-and-go traffic on Los Altos surface streets?

Let's suppose your owner's manual says the severe service oil change recommendation is 3,000 miles/5,000 kilometers and the standard recommendation is 5,000 miles/8,000 kilometers. You know that you need to change the oil somewhere between 3,000 and 5,000 miles/5,000 and 8,000 kilometers. Analyze your driving patterns and Los Altos weather and road conditions to determine which end of the spectrum you're closer to.

Why should Los Altos residents care about this? Normal condensation causes moisture accumulation in the engine oil. Short trips around Los Altos or winter driving means that the engine doesn't heat up enough for the moisture to evaporate. The water in the oil turns to oil sludge that clogs up your engine and doesn't let the oil protect it adequately. That's why CA residents need to change their oil more often – to clean the sludge out before it causes problems.

Carrying heavy loads (with or without a trailer) in CA summer weather causes your engine and transmission to run at higher temperatures and with more stress. The fluids will break down more quickly. Additives that clean and prevent corrosion will be depleted sooner. Air pollution and dust cause fluids to get dirty faster. Ditto for filters. All of these things can lead to premature wear and eventual repairs. If you want some expert advice, talk with your friendly and knowledgeable Allied Auto Works service advisor. We can help you restore your vehicle to good working order and help you know the best schedule to follow.

Have safe and sound travels this holiday season and I will bark with you in 2024!

Duke

 



Allied Auto Works
650.968.7227
2073 Grant Road
Los Altos, CA 94024
https://www.alliedautoworks.com/

Categories:

Maintenance

Cayenne's 10 Services Los Altos Drivers Often Overlook

cay

Happy Holidays, Cayenne here and you know we live such busy lives nowadays: work, social events, running the kids and dogs all over Los Altos. Some days it's all we can do to keep track of everywhere we need to be. That's why you've gotta be organized. Smartphones, calendar apps - we have to keep track of it all.

So let's talk about schedules. Specifically, automotive service schedules. And particularly, the scheduled services that are sometimes forgotten.

Here is a list of 10 service items that are often overlooked by Los Altos residents. They're all very important and need appropriate attention. So here we go, in no particular order.

1. Power Steering Service
Be honest; have you ever thought of this on your own? Your power steering fluid gets dirty and builds up moisture over time. Cleaning out your power steering system means that dirt and gum are removed and your power steering parts are protected from corrosion. Next time you're in for an oil change, ask your Allied Auto Works service advisor if it's time for a power steering check-up.

2. Wheel Alignment
When your wheels are out of alignment your vehicle pulls to one side. It's pretty annoying, but it's also dangerous. And it causes your tires to wear out really fast, which is an unnecessary expense! Most owner’s manuals suggest you get your alignment checked once or twice a year.

3. Differential Service
Did you even know you had a differential? Well, you do - one, two or three in fact. Differentials are often called gear boxes and they're part of the drive-train that transfers power from your vehicle engine to your wheels. They don't need service that often, but you can't completely forget them. Check with your friendly and knowledgeable Allied Auto Works service advisor.

4. Cabin Air Filter
More and more cars these days have cabin air filters (a great feature, in my opinion) to clean the air in the passenger area where we sit. They filter out dust and pollen. When they're clogged up, they can get smelly. Change your cabin air filter on schedule to enjoy fresh, clean air, which can also help with allergies.

5. Timing Belt Replacement
Most cars and some vans and trucks driven around the Los Altos area have timing belts. Without going into a lot of detail, let's just say that your car won't run without it – period. And if it breaks while you're driving, it can do thousands of dollars worth of engine damage. Check your owner's manual or speak with your Allied Auto Works service advisor. If you're approaching 60,000 miles or 100,000 kilometers; definitely look into it right away.

6. Transmission Service
Transmission service is very basic, but it's often forgotten by Los Altos drivers. Your vehicle transmission needs clean fluid from time to time to keep operating efficiently and avoid pricey repairs.

7. Air Conditioning Service
Most of us don't think about our air conditioning until it fails on a hot day in Los Altos. If you're lucky, you just need to add refrigerant. If you're not, some of the components may have been ruined. Of course, these components are not cheap. Regular air conditioning service at Allied Auto Works in Los Altos adds clean refrigerant which cools and lubricates your air conditioner and conditions the seals.

8. Brake Service
No we're not talking about squealing, grinding brakes here. We're talking brake fluid. Over time, the fluid gets a lot of water in it. Because water compresses differently than the brake fluid, your brakes won't work as well. It may even get dangerous. The water can also rust out brake system components and then your brakes can fail altogether. Check with your Allied Auto Works technician for recommendations.

9. Coolant System
Another thing that's so easy for Los Altos drivers to forget about: When you don't change your antifreeze on schedule it becomes corrosive. Fresh coolant contains additives that maintain the pH balance in the coolant. These additives wear out and the fluid in the radiator can actually eat holes in the radiator or hoses. Then you're stranded - bummer.

10. Fuel System Cleaning
In these times of high fuel prices, fuel system cleaning is vital. Fuel gums up a bunch of parts as it moves from the gas tank and through the engine. A thorough fuel system cleaning at Allied Auto Works in Los Altos will keep clean gas flowing into the engine. Your fuel injectors also get gunked up over time and need to be cleaned. Having your fuel system cleaned on schedule at Allied Auto Works will really help your fuel economy.

There you have it: 10 services that are often overlooked by Los Altos residents. Did you know that a recent survey showed that 90 percent of vehicles on the road have at least one scheduled maintenance service that hasn't been performed? Considering our busy lives, we're not surprised. Allied Auto Works can help with any of these services. Give us a call or come see us.

I leave you with a funny quote on schedules,

"I am definitely going to take a course on time management... just as soon as I can work it into my schedule." ~ Louis E. Boone

Have a safe and wonderful holiday this season,

Cayenne

 

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Maintenance

Duke Takes Charge! (Battery Testing)

duke

Duke here and you know with a name like Duke, I feel that well I am in charge in the house even though I let my owners think they are.  Being in charge is a great feeling and it is also nice to know your vehicle's in charge too.  So today we will be barking about making sure your vehicle's battery takes charge (battery testing).

OK, so you probably take your vehicle's battery for granted.  Turn the key or push a button and it starts right up.  During times of warmer weather, you probably think your battery can take it easy.  But it may surprise you to learn that hot weather can be much harder on a vehicle's battery than cold.  So it's wise to know what condition your battery is in BEFORE you find out the hard way—being stranded by a dead battery.

Your vehicle's battery won't last forever; an average battery will last 3-5 years.  When was the last time yours was replaced? You probably have no idea.  Your vehicle will usually give you some hints that it needs attention.  See if any of these are familiar:

  • your engine doesn't turn over as quickly as it used to
  • your headlights are a little dimmer
  • your Check Engine or Battery dashboard light is on
  • you hear a click when you try to start your vehicle
  • some electrical equipment in your vehicle isn't behaving the way it used to
  • your engine smells like rotten eggs
  • the terminals on your battery are corroded
  • your battery was made more than 4 years ago

Even if there are no signs your battery is on its last legs, it's a good idea to have it periodically checked at your vehicle service facility, at least once a year. A technician will check the date it was made (it's on the battery's case). They'll inspect your battery, cables and connections, looking for corrosion, bulges in the battery or any other abnormal signs.

Using special diagnostic equipment, the technician can run some tests on your battery and vehicle's electrical systems. They can measure how fully charged your battery is and how much potential it has to hold a charge.  Then, your service advisor will tell you how much more life to expect from your battery or recommend it be replaced. 

If you need a new one, your service advisor can recommend options for you. Important factors include brand, warranty, where the terminals are on the battery, and the ability to handle different cranking loads and temperature ranges.  Bet you didn't know vehicle batteries can be that different!

When placed in command, take charge ~Norman Schwarzkopf

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Battery

Cayenne Lights Up your Life (Headlamp Replacement)

cay

Happy Holidays, Cayenne here and with holiday lights lighting up the South Bay I thought it would be a great idea to bark about headlamp replacement.  Nothing worse than driving down the road with oncoming traffic and seeing someone with a headlamp out or worse both out.  Yikes!!!  So without further ado, let's start barking about headlamp replacement.

Did you know that having a burned-out headlight can result in your rearview mirror reflecting some flashing lights? In other words, you might get pulled over by the police for only having one working headlight, because in most places it's against the law. 

Not only is it illegal to drive with one headlight burned out, but it's also dangerous. You can't see down the road nearly as well at night with only one headlight, and other drivers can't see you as easily either.

The good news is many newer vehicles warn you when one of your headlamps burns out. When that happens, have it taken care of as soon as you can.  While there was a time when all headlamps were pretty much the same, the same isn't true these days. There are halogen, Xenon, LED and other technologies used in modern vehicles.  Plus there are sealed beams (like those on older vehicles) and capsules.

If you have a burned-out headlamp, ask your service advisor for recommendations.  Usually when one side goes, the other isn’t far behind. Many suggest replacing both headlamps at the same time.  Your vehicle's owner's manual can tell you what the manufacturer recommends.  You also can ask your service advisor about upgrading to a headlight that might give you better visibility. 

In order to make sure you're able to see down the road the way your vehicle was designed and not blind oncoming drivers, it's vital that new headlights be aimed properly.  That's another good reason to have this service performed by a technician. Now, that's a really bright idea.

Tinsel out! Light up your holiday!

Cayenne

 

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Headlamps

Duke's Keeping His Cool (Water Pump Replacement)

duke

 

Hello, Duke here on this beautiful fall day.  You know just a few months ago we were heating up, 95 degrees or so and I keep my cool by running in the sprinklers, jumping in the lake, or inside the house with A/C on.  But what about your car?  How does it keep its cool?  Well, today we will bark about keeping it cool with water pump replacement.  Let's get barkin'.

No matter what the temperature is outside, it's important for your vehicle's engine to remain cool, calm, and collected.  Well, cool, anyway. If your vehicle has a gasoline engine, it's powered by a bunch of explosions involving spark plugs, pistons, gasoline, and air.  And the by-product of all those things working together? HEAT.

There's a whole cooling system to keep everything at a tolerable temperature for your engine's parts, and a key part of that is the water pump.  Technically, it's pumping more than water. It should actually be called the "coolant" pump since the liquid that circulates through the system is a mixture of water and coolant. 

Basically, the water pump keeps this coolant moving through your engine, where it picks up the engine heat and then is pumped into the radiator where it gets rid of that heat.  When a water pump fails, the engine heat can build up.  When you get a warning light on the dash (either a gauge or a light) that shows the temperature is too high, it could mean a bad water pump. 

They can fail for many reasons. They have bearings in them that wear out, as does the seal between the pump and the engine. They're often driven by a belt or chain that can go bad.  Corrosion can spell the end of a water pump, too. 

If a technician determines your water pump has failed, it's time to replace it. In addition, other components of the cooling system will be inspected.  The best way to avoid a water pump failure is regular maintenance of your cooling system which includes regular draining and flushing of the coolant. 

Just like it's important for you to keep your cool, the same goes for your vehicle's engine.

I leave you with quote of thought for this week,

1/2 the trouble in this world is caused by saying Yes too quick and the other 1/2 by not saying No quicker. ~Josh Billings, revised by H. Montague, 1913

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Water Pump

Cayenne's Recommended Los Altos Service Intervals

cay

Cayenne here, and everyone in Los Altos, CA, knows we are advised to visit our dentist twice a year.  Oral-conscious Los Altos residents have a teeth-cleaning and examination. Once a year, we get X-rays to look for problems that can't be seen with the naked eye. When our dentist is done, he/she tells us what was found – "Everything's fine, see you in six months." Or "You've got a small cavity starting; let's schedule an appointment to take care of it." By the time you leave, you have a plan for addressing any necessary issues.

This system works so much better than waiting for a painful problem before going to the dentist. Minor problems are fixed before they turn into big problems. And you avoid those huge bills.

If Los Altos folks understand the wisdom of using this system for handling dental care, why do many resist when facing the same system for our vehicle maintenance?

Following the vehicle manufacturer's recommended intervals can be confusing. First, there are recommendations for so many things: oil changes, transmission, coolant, air conditioning, power steering, brakes, fuel system, filters, belts, hoses, alignment, rotation, balancing ...you get the point.

Every item has a recommended interval, and it's hard for Los Altos drivers to keep it all straight – even if you're part of the 1% of CA drivers that read their owners' manual.

And if you have more than one vehicle, the complexity is multiplied. You'd need a computer to keep track of everything. Well, that's how your service center does it. For example, Allied Auto Works subscribes to automotive databases with your vehicle's recommended intervals. You may have wondered how they know what else to recommend when you take your car in for an oil change – it's all in the database.

Well, it's not all in the computer. Other variables can't be accounted for in the schedule: Los Altos weather conditions, altitude, and where and how you drive in CA. Talk about these things with your service advisor at Allied Auto Works, and you may decide that the severe service schedule in your owner's manual is more appropriate.

Since anything that's not driving in moderate weather is considered severe, and most of us do at least some of that around Los Altos, CA, it should be taken into account.

Let's take your basic oil change as an example. What issues are involved? The oil you put in your vehicle blends base oil and special additives. There are detergents and corrosion inhibitors to clean the inside of your vehicle engine. A good quality motor oil will lubricate your engine and help it stay clean inside and run cooler.

Now, these additives deplete with use and time. That's why most vehicle manufacturers' maintenance recommendations include both a time and mileage element – like 3 months or 3,000 miles/5,000 km, whichever comes first.

It's easy for Los Altos drivers to think, "Gee, I've only driven 2,000 miles/3,200 km in the last 3 months. I can wait on that oil change." But you need to remember that the inside of your engine is an environment. The oil is contaminated with combustion by-products, degrading its effectiveness even when sitting there.

Many people in Los Altos don't realize how harmful it is to skip an oil change. There are a lot of metal parts moving around in your engine. Small bits of metal wear off and are floating around in your oil. They can be carried to more delicate engine areas where they cause damage. Your oil filter is designed to trap metal particles and other dirt, but if it's clogged up because you haven't changed it, it can't trap anymore.

Oil sludge is another problem for Los Altos vehicles. Sludge is oil that has turned to a gunky jelly – think 'Vaseline.' Obviously, sludge doesn't lubricate. It can also clog small oil passages so that the oil doesn't properly protect all the parts. That'll lead to premature wear.

If you've missed some oil changes, don't despair. Just talk with the pros at Allied Auto Works. Fess up – you'll feel better. And they can help you get back on track. Following recommended intervals is the key to keeping your vehicle on the road and avoiding repairs.

I leave you with this thought for the week,

There is one advantage to having nothing, it never needs repair. ~ Frank Howard Clark

Happy Thanksgiving

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

 

 

Duke Breathes Deep With Your Cabin Air Filter

duke

Hi, Duke here and nothing like taking a deep breath and taking in the crisp fall air.  But what if the air quality is not good? Now that air doesn't appeal so much, imagine what it is doing to your car's air system.  Well, today we will bark about your vehicle's cabin air filter.  So sit back, take a breath, and let's get started.

Bad air quality while driving around Los Altos is nothing to sneeze at. But seriously, more vehicles these days are equipped with cabin air filters. Many folks don't know about them since they're relatively new on the scene.

These filters clean the air in your car or truck's passenger compartment or cabin. They do the same job as the furnace filter you have at home. They can filter out particles as small as three microns. By contrast, a grain of sand is about 200 microns.

So, your cabin air filter can clean out dust, pollution, pollen, and spores to keep the air in your car nice and clean. And just like your furnace filter, they must be replaced when they get dirty. Check your owner's manual or ask your service advisor at Allied Auto Works, but they typically need to be replaced at around 12,000 to 15,000 miles (19,000-24,000 kilometers).

The filter is usually either under the hood or under the dashboard. Some are a little tricky to get to, so you'll want to have Allied Auto Works take care of replacing them.

As we said, many people don't realize they have a cabin air filter and go to their shop complaining about a funky smell in the ventilation system. It turned out to be a cabin air filter that was long overdue for replacement – really dirty and starting to smell. A quick replacement, and they were on their way and smelling fine.

Los Altos allergy-sensitive residents can benefit from a cabin air filter, as it keeps allergens to a minimum. If you're one of them, you'll want to stay on top of your filter replacement schedule.

Of course, if you do a lot of driving around the Los Altos area in dusty or polluted conditions, you'll need to change your cabin air filter more often.

I leave you with this quote,

For breath is life, and if you breathe well you will live long on earth. ~Sanskrit proverb

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Cabin Air Filter

Cayenne Goes Right or Left. Allied Auto Works Power Steering Service

cay

Hello, Cayenne here. You know, when I go on my hound dog adventures sniffing at the ground, I wonder, "Should I go right or left?"  Well, my nose always steers me in the right direction, but what do you do if your powering steering in your vehicle can't go right or left?  Well, today we are going to bark about that subject.

Have you ever driven a vehicle without power steering? If you have, you probably appreciate how much easier it is to navigate today's modern vehicles. Before power steering, all of the force to turn a vehicle had to come from the driver's arms. That's why old cars had such large steering wheels: they needed plenty of leverage to steer. Some Los Altos folks had difficulty driving because they weren't strong enough.

Power steering is now standard on all vehicles, but there are several ways that power can be delivered. Most vehicles use a hydraulic power steering system system. In this system, a serpentine belt from the engine powers a pump that pressurizes the power steering fluid. The pressure activates hydraulics that provide steering power.

Other vehicles use an electric pump to pressurize the power steering fluid rather than the belt-driven pump. Some newer vehicles have electric motors that provide steering power and don't use steering fluid, especially in the increasingly popular hybrid and electric vehicles.

Los Altos drivers who own a vehicle that uses power steering fluid need to have it changed regularly. Over time, moisture accumulates in the power steering fluid, which affects steering performance and can corrode steering components. Dirt and other contaminants can also accumulate in the power steering fluid, which will also negatively affect steering performance. A good power steering service at Allied Auto Works in Los Altos will flush out the old fluid and eliminate dirt and other deposits in the system. Clean fluid will then be added. Fresh fluid provides lubricants that help protect the steering system and prevent corrosion.

For recommendations on how often your power steering fluid should be replaced, consult your owner's manual. It varies by vehicle model and manufacturer. For more auto advice on steering fluid changes—and other preventive maintenance—you can talk with your service advisor at Allied Auto Works. You may need to change your fluid more often depending on the driving and weather conditions in your area.

Los Altos drivers who believe in good vehicle care will add power steering service to their preventive maintenance schedule. This will prevent damage to your steering system and extend its working life. The old days of double-handed cranking on a huge steering wheel may be over, but our new comfort and convenience are not maintenance-free. Do yourself and your vehicle a favor. Keep the power steering fluid clean.

My motivation quote for the week.

“We cannot solve problems with the kind of thinking we employed when we came up with them.” — Albert Einstein

Cayenne

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Steering

Duke Keeps Your Tires Well Rounded in Los Altos: Tire Rotation and Wheel Balancing at Allied Auto Works

duke

Good day, Duke here and taking care of our tires is part of vehicle care for Los Altos drivers. We know they have to be replaced when they wear out, but tires also require some preventive maintenance. This maintenance will improve and extend the life of the tires, so it's well worth the effort and expense for Los Altos drivers to get it done. Tire maintenance includes keeping tires properly inflated, rotating tires and balancing wheels. 

The recommended tire pressure for a vehicle's tires is printed on a sticker on the inside of the driver's side doorjamb. A lot of engineering goes into calculating the correct pressure, so it's an important number for Los Altos vehicle owners to know. Not following this recommendation can throw off the suspension system and can lead to tire damage. Underinflated tires wear out more quickly than properly inflated tires. Vehicles also get better traction and handling on properly inflated tires. Check your tire pressure at least once a week and add air if necessary.

Don't be tempted to add a bit of extra air to your tires when you fill them. Overinflated tires will cause the center tread to wear unevenly because of improper contact with the road. It will also affect the handling performance of your vehicle.

Rotating tires allows all four tires on a vehicle to wear evenly. Front tires get more wear than rear tires because they do most of the work on turns. Tire rotation allows all of the tires to spend time on the front of the car so they all experience extra wear.

For most vehicles, tire rotation is simply a matter of moving the front tires to the rear and vice versa. Some vehicles, however, recommend a cross-rotational pattern. Other vehicles use asymmetrical tires, which means the right tires have to stay on the right side of the vehicle and the left tires on the left. Some vehicles use differently sized wheels on the front and back of the car and should not have their tires rotated.

What kind of rotation do you need? Check your owner's manual or talk to your service advisor at Allied Auto Works. Your owner's manual will have information about how to rotate your vehicle's tires as well as letting you know how often you should get it done. For most vehicles, that's usually every 5,000 miles or 8,000 kilometers. Your friendly and knowledgeable Allied Auto Works professionals can also offer auto advice about tire rotation. A quick tire inspection can also indicate whether or not your tires are due to be rotated.

When it comes to tire maintenance for Los Altos drivers, wheel balancing is usually what we know least about. Balancing a wheel is necessary to keep it in constant contact with the road. If a tire is not balanced properly, it actually hops along the roadway. You can feel this hopping as a vibration in your steering wheel if the unbalanced tire is a front tire. You'll feel the vibration through your seat if a rear tire is unbalanced. Properly balancing your tires is important and will extend their life span, improve handling and improve the safety of your vehicle. When you replace your tires, the new tires need to be balanced.

Never use different-sized tires on the same axle of a vehicle. In other words, your front tires need to be the same size and your rear tires need to be the same size. Mixing sizes can lead to some serious handling problems for Los Altos drivers.

If you have an all-wheel drive or four-wheel drive vehicle, all four tires need to be the same size. If your tires are wearing out, you can sometimes make a new tire purchase fit within your budget by only buying two tires at a time. When you do this, the new tires should be installed on the rear of the vehicle. Rear tires are more in need of traction than your front tires to avoid spinning out on slippery surfaces. If you drive a vehicle around Los Altos, you need tires, so you need to know how to care for them. The safety of your vehicle can depend on the condition of your tires.

I leave you with a motivational quote for the week,

“The pessimist sees difficulty in every opportunity. The optimist sees opportunity in every difficulty." — Winston Churchill

Duke

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

Categories:

Tires and Wheels

Cayenne Asks "Are You Clueless On Getting the Most Out of a Service Visit?"

cay

Hey Cayenne here, and are you sometimes "clueless" when it comes to your auto service visit?  When you head to the doctor or vet, you probably have it in your mind what you're going to say about why you don't feel good or why your favorite canine is feeling well.  That way, your doctor or vet can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair. 

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way, you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good, just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

I leave you with a joke about being clueless.

My wife didn't speak to me for 3 days last week and I haven't got a clue what I did to cause it.

Which is a shame because I'd like to do it again next week.
 
Cayenne

 

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

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