Los Altos Auto Repair

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Duke and Cayenne | Allied Auto Works Grant Road

Duke and Cayenne’s Automotive Corner

"Welcome to Duke and Cayenne’s Automotive Education Blog. Each week, Duke and Cayenne open their book of knowledge to bark with you. Check back often to see how they can teach an old dog new tricks. Never stop learning!"

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Cayenne Asks "Are You Clueless On Getting the Most Out of a Service Visit?"

cay

Hey Cayenne here, and are you sometimes "clueless" when it comes to your auto service visit?  When you head to the doctor or vet, you probably have it in your mind what you're going to say about why you don't feel good or why your favorite canine is feeling well.  That way, your doctor or vet can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair. 

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way, you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good, just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

I leave you with a joke about being clueless.

My wife didn't speak to me for 3 days last week and I haven't got a clue what I did to cause it.

Which is a shame because I'd like to do it again next week.
 
Cayenne

 

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
https://www.alliedautoworks.com/

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