Los Altos Auto Repair

Richard Petty once told AutoNetTV, “You’ve gotta have good brakes. If you’ve got good brakes you can keep yourself out of a lotta trouble.”

That’s why a regular brake inspection is on every Los Altos car’s maintenance schedule. An inspection at Allied Auto Works will check your brake system and let you know if there are any problems.

Of course, if you’re having trouble with your brakes, get your car into Allied Auto Works right away. Here are some symptoms to watch for:

• Low or spongy brake pedal
• Hard brake pedal
• A brake warning light that stays on
• Constantly squealing or grinding brakes
• Vibrations or clunking sounds when you apply your brakes

If you are experiencing any of these, it’s time to get your brakes checked.

There are two types of brakes: disc and drum. Disc brakes have a rotor that’s attached to the axle. Calipers straddle the rotor, kind of like the brakes on a bicycle.

Drum brakes are more common on back wheels. Both types have pads or shoes that press against the brakes and slow the vehicle. Brake pads and shoes are made out of very tough material to withstand the heat and force generated when stopping your car. Eventually, they wear out with use, and become too thin and need to be replaced.

If the brake pads wear away completely, you can damage the rotors. The calipers can grind grooves in the rotor. Then the rotor must either be resurfaced or replaced. That’s not only expensive, but also dangerous because your vehicle won’t stop as quickly. Sometimes rotors warp or crack and must be replaced.

Brake service will also include a check of your brake fluid. When the brakes are applied, the pressure in the fluid actives the brake pads or shoes. Not enough fluid means not enough pressure to brake properly. Also, water builds up in the brake fluid over time, which leads to corrosion, leaks and brake damage, and with hard use, the brakes could severely fade or even fail. You should change the brake fluid when your manufacturer recommends to avoid these problems.

There are different grades of brake pads; good, better and best. Higher grades cost more, but give better braking performance and smoother operation. It’s OK to upgrade your brake pads. But, never use a grade that’s lower than what the manufacturer recommends.

So, be sure to properly maintain your brakes, because it’s a lot cheaper than paying the body shop after an accident.

Come in to Allied Auto Works for an brake inspection before damage occurs. You can call ahead for an appointment by calling 650.968.7227.

So you’ve bought a used car in the Los Altos area. Do you know what you’re getting? It is hard to know what you’re getting because people in the Los Altos area sell cars for different reasons. Think about why you’ve sold cars. Did you just want something new or were there problems that you wanted to run away from. Maybe it was a little of both.

Used cars with 25,000 to 35,000 miles on them are often lease returns, Los Altos corporate program cars or rental fleet vehicles. Most Los Altos buyers feel pretty confident about these because they’re newer and may still be under warranty. But how well have they been maintained?

If you plan on owning a car for a long time, you’ll keep up on the auto maintenance so that you can avoid pricey repairs down the road. But, if you know you’re only going to have the car for two or three years, you may not be so committed to maintenance. It would be easy to think that skipping an oil change here and there wouldn’t ruin a brand new engine. Then it’ll be someone else’s problem when it comes time to pay for the damage.

It would be very tempting to skip the 30,000 mile service if you knew you’d be turning in your leased vehicle in a couple of months.

If the vehicle didn’t come with maintenance records, you need to assume the worst. Most likely the coolant system and transmission have never been serviced. The cabin air filter has probably not been changed and a fuel system cleaning may be in order.

You’ll want Allied Auto Works to check the air conditioning, battery, engine air filter, serpentine belt and hoses. A used car inspection at Allied Auto Works is well worth the cost.

And if your “new” used vehicle has more miles on it, an inspection is even more important. Check your owner’s manual or talk with your personal Allied Auto Works service advisor (call 650.968.7227) about what should have been done. Please don’t forget the timing belt; that can be very pricey if it fails.

Allied Auto Works will help you with a plan to take care of key services and get the rest caught up. If your budget won’t allow you to take care of everything right away, we can help you prioritize your needs and get it taken care of over the next several months. And remember to keep your maintenance records. They’ll help you get top dollar on the CA used car market when it’s time for you to sell.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227

Hello Los Altos resident! You would never like to drink a glass of mud, right? Well, your vehicle feels the same way. It needs a steady supply of clean fuel in order to run well and deliver good fuel economy. The fuel filter's job is to clean dirt and rust out of the fuel before it gets to your engine. A clogged fuel filter can actually choke off the engine so that it won't start or run. Some fuel filters have a bypass valve that allows fuel to go around the clogged filter so your vehicle will still run. But, then the contaminated fuel can clog your fuel injectors and allow particles into your engine.

A vehicle with a partially clogged fuel filter might run well around Los Altos, but sputter and strain on the because it's starving for gas. There are two things that affect how often you need to replace the filter. They are: where you drive in CA and the gas you buy. If you drive a lot on dirt or gravel roads in rural CA, your fuel filter will have a harder time keeping the fuel clean.

And, we hate to say it, but buying the cheapest gas from bargain stations sometimes means dirtier fuel that'll clog the filter sooner. Major brands tend to be cleaner and certainly have higher levels of detergent additives.

Of course, manufacturers recommend intervals for changing the fuel filter. But, it's a little more complicated than that for Los Altos residents. Some manufacturers stopped listing recommended intervals for fuel filter replacement or have very long intervals like every five years or 80,000 miles (130,000 kilometers). So you may need to look to other sources for recommendations. Vehicles older than six or seven years are especially at risk because they have had time for dirt and rust to build up in the fuel tank. A clean fuel filter keeps the gas flowing. Even a partially clogged filter puts added strain on the vehicle fuel pump. That can shorten its life and result in repair.

As is often the case, spending a little money now on something as inexpensive as a fuel filter can save money for Los Altos residents down the road by improving and preventing repairs. At Allied Auto Works in Los Altos, we can check your fuel filter. It is better than fixing a burned-out vehicle fuel pump or ruined fuel injectors.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

We live in a disposable society. Everything from elaborate packaging to our clothing. Even cell phones are disposable. When replacement is cheaper than repair, the term "built to last" goes by the wayside. An exception is our vehicles. They're still a very big investment and Los Altos drivers want to make them last as long as possible.  We also want to make keeping them running as cheap as possible. When talking vehicles, it's all about preventive maintenance. There is an old saying that says, "A stitch in time saves nine," and that is really true when it comes to taking care of your vehicle. A great example is coolant service in Los Altos.

Your coolant not only protects your engine from overheating and freezing, it must also protect cooling system components from corrosion. Over time, coolant becomes corrosive and actually starts to damage your radiator and other parts. That's why you need to have your cooling system serviced on a regular schedule.

The same is true for your power steering system, brake fluid, air conditioning system, differential and transmission. And of course, Los Altos vehicle owners shouldn't forget those oil changes right on schedule. Skipping even one change can start the build up of harmful oil sludge.

Our engines are full of gaskets and seals. Fresh fluids condition those gaskets and seals to keep them from drying out and leaking. Automotive fluids contain additives that help clean and lubricate the various systems they protect. Over time, the additives are used up and the fluid just does not provide the protection it did when it was fresh. And don't forget the mechanical systems. Changing brake pads before they are worn to the point that they cause damage to rotors is a great way to keep your operating costs down.

Replacing serpentine belts and timing belts on schedule is much cheaper for Los Altos drivers than repairing the damage that can be caused by failure. Also, air filters, fuel filters, PCV valves and batteries are all important. Regular wheel alignments, tire rotation and balancing will make your tires last longer. And don't forget to replace your shocks and struts when they wear out. Your fuel system needs regular cleaning to keep running well, prevent mechanical damage and improve fuel economy.

Now this is a lot to remember for Los Altos drivers - too much, really. But it is your Los Altos automotive technician's job to keep on top of this stuff. At Allied Auto Works we can tell you what your manufacturer recommends and help you with a plan to take care of it. We can advise you about which  maintenance schedule you should use - the regular schedule or the severe service schedule - depending on the kind of driving you do. We also know the right fluids for your vehicle and may even suggest higher mileage formulations for your older vehicle.

Bottom line - take care of this stuff on schedule and you will reduce operating costs, prevent damage and maintain your warranty coverage.

Of course, you want your vehicle to look as good as it runs. Regular washing will prevent rust and protect your finish. Take advantage of cleaners, waxes and protectants for your interior and tires. Your vehicle will look great and you'll be proud to drive it longer.

Most of us in Los Altos can't afford to throw away our car when it breaks down. By budgeting for regular preventive maintenance, we can prevent many inconvenient - and expensive - problems down the road, and can keep driving "old faithful" for years to come.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Los Altos automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Los Altos has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Los Altos automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Los Altos service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Los Altos automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

1. The part no longer performs its intended purpose
2. The part does not meet a design specification
3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Allied Auto Works says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Allied Auto Works would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
2. To address a customer need or request – like for better ride or increased performance
3. To comply with maintenance recommended by the vehicle's manufacturer
4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

Today in our Allied Auto Works blog, we're going to talk about following recommended service intervals. Your vehicle isn't the only aspect of your life in Los Altos with recommended intervals: Let's start with twice yearly dental check-ups and regular physical exams. How about laundry, watering the lawn and paying the bills?

Now, what would happen if you didn't follow these intervals? Well, you'd get more cavities. You may not discover health conditions that could be more effectively treated with early detection. And you'd have to wear dirty clothes, be embarrassed by your brown lawn and have your utilities shut off.

Clearly, there are some things in life that we have to take care of regularly. If we don't, there are negative consequences. Our quality of life in Los Altos takes a hit and it inevitably costs more money.

So why is it so hard to remember to follow regular preventive maintenance on our vehicles? Probably a couple of reasons. One is that automotive maintenance items just don't seem that urgent. All our Los Altos neighbors can see our dead lawn, but no one knows how dirty our transmission fluid is. It's easy to put off. The other reason is that we're just not as familiar with automotive maintenance, so it's a bit intimidating.

From a practical standpoint, people in Los Altos don't need to memorize their vehicle owner's manuals. You can let your Allied Auto Works advisor remind you of the guidelines established by the vehicle manufacturer; he has checklists of what the manufacturer recommends and can find potential problems when he inspects your vehicle. You really can rely on Allied Auto Works professionals to help you make good automotive decisions.

For Los Altos drivers who want to be more proactive with their vehicle care, here are some simple ways for you to remember what has a maintenance interval.

First: Fluids. If it's liquid, it's got a replacement schedule. Oil, transmission fluid, coolant, power steering fluid, brake fluid, differential fluid, etc.

Then think tires. They need air, rotation, balancing and alignment. And while you're thinking tires, don't forget brakes and shock absorbers.

And what makes your vehicle go? Air and fuel. Air filter replacement, fuel filters and fuel system cleaning. Of course there are more items, but if Los Altos car owners remember to take their vehicle in to Allied Auto Works for these things, their service advisor will help them with the rest.

And if you don't follow recommended service intervals? You get lousy fuel economy, your vehicle doesn't run as well, your safety is compromised and you'll spend more money in the long run. So it's the same as everything else: The quality of your motoring life takes a hit and it ends up costing you more.

Reason enough for me to follow recommended service intervals.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

We find that a lot of Los Altos drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Los Altos automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Los Altos. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Los Altos automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Los Altos service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

Which item is most often stolen from vehicles in Los Altos?

Is it:

1. Stereo
2. Wheels
3. Air Bag
4. DVD System

Well, if you said stereo – you used to be right. But airbags have now surpassed stereos as the biggest target for theft in CA – approximately 50,000 a year are stolen across the country. New airbags cost about $1,000, but go for $50 to $200 on the black market in CA.

Stolen airbags are making their way back into cars that have been in an accident. Of course, the danger to the consumer of having a stolen airbag installed is that you can never be sure what may have previously affected them and if they will work right when you need them.

Contact us at Allied Auto Works for more information about where to get your airbags checked or replaced.
Find us at 2073 Grant Road, Los Altos, CA 94024
You can reach us by phone at: 650.968.7227

There are reports that 1 in 25 airbag replacements are stolen or salvaged airbags – or no airbag is installed at all.

That is definitely one car part you don't want to take a chance with, so Allied Auto Works recommends following these guidelines:

• Use a reputable collision repair center that employs ASE certified mechanics (we can offer recommendations at Allied Auto Works).

• Inspect the invoice to ensure that the repair shop purchased the airbag from a manufacturer, dealer or recycler. If you can inspect the airbag prior to installation, it should be packaged in a sealed container from the manufacturer.

• You will see the SRS light (Supplemental Restraint System) when you first start your vehicle up. This tells you that the airbag system is activated. If you do not see the SRS light, there is likely a problem with the airbag system.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

Good brakes are obviously very important. If you've ever had your brakes go out while you're driving around the Los Altos area, you'll know how terrifying it can be. Today we'll focus on how to tell when you have a brake problem and how to make good repair choices.

Often, the first indication that something's wrong with the brakes is an unusual sound. It could be a squeal, chatter or grinding sound.

Some brake pads have a little piece of metal embedded in them that will make a squeal or chirping sound when the brake pads have been worn down to the point that they need to be replaced. It's an early warning indicator.

When you hear that sound, schedule an appointment at Allied Auto Works soon.

Now a chattering sound is more urgent. That usually indicates that something is loose. It could be a brake pad or even the brake calipers. If one of those parts falls off, you could have some serious trouble stopping the vehicle. It would be a good idea to park it until you can get into the shop.

A grinding noise usually means that the brake pad is completely worn away and the metal parts of the brake are rubbing directly on the metal brake rotor. That means the rotor is being damaged and will need some work. More on that later.

Another warning sign is that your brake pedal may feel soft and spongy – or it may even feel very hard to push in. Both could mean trouble. And of course, you may get a dashboard brake warning light.

Now when it comes time to replace your brake pads, you have a choice to make. You can get the same pads that came standard on your vehicle. You can expect the same performance and durability as with the pads that came on the car from the factory.

Now you can also get a budget brake pad. Sometimes Los Altos drivers insist on lower cost pads. That's OK if the budget demands it, but you need to be aware of the tradeoffs. Lower grade pads are usually noisier, so you'll have to live with more noise when you apply the brakes. They also tend to generate a lot more brake dust, you know, that black dust that accumulates on your wheels. And they probably won't last as long either. In our opinion, that's a lot of compromise for just a few dollars in savings.

You can also choose to buy premium brakes pads at Allied Auto Works. These perform at higher specifications than the factory pads. You can expect quieter operation, less brake dust and better stopping power.

Now, getting back to the rotors. The rotors are the discs that the brake pads clamp down on to stop the vehicle. If you've been driving with completely worn brake pads, you've scratched grooves into the rotors. If the grooves aren't too deep, the rotor can be resurfaced. A thin layer of metal is cut off the surface of the rotor to make it smooth again.

Now, if the grooves are too deep or if the rotor has already be resurfaced before, there may not be enough material to resurface and still have a rotor that's thick enough to safely stop the vehicle. In that case, the rotor will have to be replaced.

Something that's often overlooked is the brake fluid. Your manufacturer has a recommended schedule for evacuating the old brake fluid, cleaning the system and refilling it with fresh brake fluid. This is really important to brake performance.

So here's the bottom line: if you suspect, inspect. If you notice any of these warning signs, have your brakes inspected at Allied Auto Works in Los Altos. Your service advisor can help you make the repair decision that's right for you.

Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com

The biggest issue for Los Altos area drivers is always safety. When your vehicle wheels are out of alignment, the vehicle will pull to one side, which could lead to an accident. When you're vehicle is out of alignment, you should have it taken care of right away at Allied Auto Works in Los Altos.

When undergoing an alignment service at Allied Auto Works, your vehicle is put on an alignment rack where the tires, steering and suspension parts are checked for damage. Then the alignment is charted and checked against the factory settings.

Precision adjustments are made to bring the wheels back into alignment. This gets all four wheels going in exactly the same direction.

Los Altos drivers should be aware of the signs of alignment problems. These include the car pulling to one side. Also, the steering wheel may not be centered when you're going straight. If you see the edges of one or more tires rapidly wearing down, you should have your Los Altos service center look it over. If you've been in an auto accident in CA, you should get your alignment checked.

Obviously, a big jolt can seriously knock things out of alignment, but Los Altos area drivers also need to understand that a series of smaller ones can add up.

That's why we recommend periodic alignment checks. If your vehicle owner's manual doesn't specify the interval, once a year might be appropriate. Or check with a service advisor at Allied Auto Works in Los Altos.

One thing's for sure: the cost of the alignment at Allied Auto Works is cheaper for Los Altos drivers than having to buy a couple of new tires because of neglect.

 Allied Auto Works
2073 Grant Road
Los Altos, CA 94024
650.968.7227
http://alliedautoworks.com