Very pleased with the service given to our 2004 Lexus RX330. I made an appt in advance and dropped the car off as planned early in the morning. The Lexus had shimmy-ing when braking at high speeds. Travis, the Service Manager, was friendly and a good communicator. He described the course of action the technicians would pursue, and estimated that the car would be finished by the end of the day. During the day, he made two calls to me to inform me of the status, what they had found and the recommended action as well as estimate. In addition to the brakes, the technicians identified several areas that needed addressing. As usual, putting a car in the shop can result in higher costs than one would prefer. But the work that Allied did, and the estimates vs actual cost at the end of the day were accurate. I was also offered rides from the shop as well as picked up from my house when the car was finished. This was very helpful as I had no access to other cars for the day. Both Travis and the customer service driver were extremely pleasant and easy to communicate with. We have been fortunate to have few challenges with our Lexus over the past 10+ years. But each time we've taken it to Allied, we have experienced Five Star Service. Highly recommend this local car service shop for your needs.
Thank you for the fantastic review Nancy. It was a pleasure talking to you about Mexico. Have a great trip and I am glad we could be of service to you. -Travis Damberger
- Grant Road near Wooland Acre's - The Highlands